FAQ

When & why do you collect my personal information?
We collect information from you when you register on our site, fill out a form or contact us. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address, phone number along with other information necessary for us to serve you better. You may, however, visit our site anonymously but cannot place an order anonymously.

What do you use my personal information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve customer service
• The email address you provide us when you register, will only be used to send you information and updates pertaining to your order.

Is my personal information safe?
Your personal information is one hundred percent safe. We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via HTTPS / Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After any transaction is completed, your private information (credit card information, expiry, etc.) will not be stored on our servers.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

By using our site, you consent to our privacy policy. Please read our terms and conditions for more details.

What payment methods do you accept?
The Online credit card payment method is available for your convenience. The Credit cards accepted on our website are Visa and MasterCard. Your card information will be processed securely and confidentially. An email will be dispatched upon processing your order by our customer care team.

May I pay in my preferred currency?
Our prices are set in AED.

Does nicolasandasp.com/shop ship?
We do not provide shipping services. www.nicolasandasp.com will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.

May I change my order or cancel it after it has been placed?
No you may not adjust or cancel your order after it has been placed.

DISCLAIMER

Internet communications are not guaranteed to be secure, tamper-proof, or without viruses. nicolasandasp.com/shop does not accept responsibility for any loss arising from unauthorized access to, or interference with, any Internet communications by any third party, or from the transmission of any viruses. It is the recipient’s responsibility to scan or otherwise check all emails and any attachments for viruses or other malicious software. Replies to emails may be monitored for operational or business reasons.